#274 new
Ben Hood

Extended Escalation Manager

Reported by Ben Hood | July 5th, 2011 @ 12:44 PM

(This ticket probably depends on #294)

#272 introduced a simple first working version of the escalation facility that allows scan to trigger a set of entity scoped actions.
This trigger fires whenever a scan is run for every entity scoped
action that is configured to escalate. The primary use case of this is
to be able to configure a scheduled scan (e.g. to run once overnight)
that will invoke a pre-defined repair action.

The scope of #272 is deliberately limited, hence this ticket addresses
the areas where the escalation manager should be made more flexible
and powerful. Here is a list of features it should have:

  • The process of escalation should be polling driven, not event driven
  • A series of ordered escalation steps should be configurable
  • Each escalation step includes an action that could invoked. The escalation could be an repair action or a notification. Potentially
    the URL field could be misused to define an SMTP recipient.
  • The state of an escalation is held persistently until a match event for the underlying entity occurs. The final possible state of an
    escalation will be the result of the last configured action. After
    this step has been invoked, only a manual intervention can repair the
    underlying entity.
  • It should be possible to review all current escalations.
  • The configuration XML needs some thought, because it is likely that escalations will re-use repair definitions, so we will need to come up
    with concise way of defining the config.

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